About

Established for over 30 years, our client offers in-store fixtures and promotions direct to the end users, as well as trade. Offering in-house design, production and manufacturing all under one roof.

They are now looking for an Account Executive, to join the Brand Care team. You will work support the Account Manager and Project Manager, working closely with a brand, within a major health and beauty store.

Job Role

• Management of all Brand Care activity on behalf of the client
• Continually deliver increased customer satisfaction and spares availability
• Demonstrate added value to the client via knowledge, analysis and understanding of the account
• Collaborate with the Account Manager to deliver a differentiated service and support channel that is aligns with the client’s requirements
• Liaise with other teams – estimating, manufacturing, logistics and third parties – to ensure all agreed KPI’s and SLA’s are achieved
• Produce all KPI / SLA and spares inventory reporting to match the client’s and departmental requirements
• Prepare and submit monthly charges to client, and chase Purchase Order
• Hold review meetings with clients (and third parties as required) to review in detail the KPI and inventory reports and agree focus for the next update
• Oversee all jobs on Monday.com, including updating estimates, quotes and PO details prior to commencement of work

Skills and Experience

• Proven experience in a client facing role
• Excellent presentation skills and a confident communicator
• Passionate about delivering exceptional client service
• Comfortable under pressure and working to ever changing deadlines
• A team player
• Detail orientated
• Methodical and results driven
• Able to interpret data into key points
• Crisis management experience
• Knowledge of Monday.com