About

Our client is a Creative Communications Agency, with over 20 years’ industry experience. Working with some of the world’s most recognisable brands, they specialise in Live & Virtual Events, Campaign & Activation, Strategy & Insight, Design & Creative and Film Production.

They’re currently working with us on a number of roles, including a Client Services Director.

Job Role

• Drive and support the Account teams in delivering projects on brand, on schedule and to the highest standard
• Maintain strong working relationships with clients, ensuring client satisfaction hits and exceeds business targets
• Make sure project content has a clear focus on emotional engagement and a strong connection to the client’s strategic and business objectives
• Build and develop long lasting relationships with existing and target clients, always seeking opportunities to develop relationships further
• Work closely with the Client Relationship Director in targeting and securing new clients
• Encourage process improvement, to ensure the continued development of company procedures and operating systems
• Ensure all work delivered to the highest standard, flagging up any inconsistencies/quality control, to the relevant team members
• Mentor the Account Management team, to ensure ROI targets are met
• Take ownership for hitting business development targets with the client portfolios
• Attend relevant client functions / networking events with key clients
• Support the Marketing Communication Manager and Client Relationship Director with new business campaigns
• Lead new pitches and allocate relevant resources
• Produce monthly reports for management meetings

Skills and Experience

• Previous event production experience, ideally in an agency
• Experience in line management and large budget event experience
• Content development and video production experience
• Excellent interpersonal skills
• An experienced networker and relationship builder
• Great organisational skills and attention to detail
• Able to take ownership and responsibility
• High level of financial acumen, a strategic thinker and able to set goals
• Experience using ROI methodology is key
• A good decision maker with high level reporting skills
• Leads by example, but able to work well in a team
• Able to allocate resources efficiently
• Flexible and adaptable
• Computer literate