About

Established for over 30 years, our client offers in-store fixtures and promotions direct to the end users, as well as trade. Offering in-house design, production and manufacturing all under one roof.

They are now looking for an Account Manager, to join the Brand Care team. You will work support the Account Manager and Project Manager, working closely with a brand, within a major health and beauty store.



Job Role





Management of all Brand Care activity on behalf of the client

Continually deliver increased customer satisfaction and spares availability

Demonstrate added value to the client via knowledge, analysis and understanding of the account

Collaborate with the Account Manager to deliver a differentiated service and support channel that is aligns with the client’s requirements

Liaise with other teams – estimating, manufacturing, logistics and third parties – to ensure all agreed KPI’s and SLA’s are achieved

Produce all KPI / SLA and spares inventory reporting to match the client’s and departmental requirements

Prepare and submit monthly charges to client, and chase Purchase Order

Hold review meetings with clients (and third parties as required) to review in detail the KPI and inventory reports and agree focus for the next update

Oversee all jobs on Monday.com, including updating estimates, quotes and PO details prior to commencement of work

Skills and Experience

Proven experience in a client facing role

Excellent presentation skills and a confident communicator

Passionate about delivering exceptional client service

Comfortable under pressure and working to ever changing deadlines

A team player

Detail orientated

Methodical and results driven

Able to interpret data into key points

Crisis management experience

Knowledge of Monday.com

Benefits